If you have received a letter from us to advise of your eligibility for a payment, please use the claim reference number from the letter, along with either your Meter Point Administrator Number (MPAN) or a Meter Serial Number (MSN) to initiate the claim. Your MPAN can be found on your electricity bill. Your MSN can be found on your electricity meter.

If you have not received a letter and want to contact us about an electricity outage you have experienced, please choose the option ‘I do not have a claim reference number’.

Claim Type

Claim Without Reference

Fields marked with an asterisk are mandatory

Title

First Name

Last Name

Contact Telephone Number

Email Address

Address

House Name/Number

Street

Town

Postcode

Dates and Times

Date The Power Went Off

Time The Power Went Off

Date The Power Came Back On

Time The Power Came Back On

Further Information

Please provide a MPAN and/or MSN (at least one is required):

MPAN

MSN

Please detail below anything else we should be aware of

0/255

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Claim Type

Claim Reference

Claim Without Reference

Address

Dates and Times

Further Information